FAQs

For help with the Crunch app (login problems, app errors, features not working), contact the Member Services team.

Contact your club directly by phone or in person. You can find your home club's number on our locations page. Cancellation policies and processes vary by location.

Some memberships are not eligible for transfer and may require canceling and rejoining. Contact your current home club directly.

For questions about your home club (WiFi, equipment, hours, staff concerns), your home club can assist. Each location manages its own day-to-day operations. Contact your club by phone/in person. You can find your home club's number on our locations page. 

Your home club's billing team can help with billing questions, price changes, membership rates, refund requests, and charges. You can find your home club's contact information on our locations page.  

Membership changes (upgrades, downgrades, add-ons, pricing) are handled by your home club. Available options vary by location.

Sign up for a complimentary guest pass at the free trial page here. 

Visit our website here to purchase a membership. 

The Annual Fee is an investment which provides for equipment upkeep, facility maintenance, and periodic upgrades at Crunch locations.

Contact your club directly by phone or in person. You can find your home club's number on our locations page. Cancellation policies and processes vary by location.

State-of-the-art cardio and strength equipment. Depending on membership type, you'll also get access to classes and personal training at an affordable rate.

Signature locations are in the United States only and include cardio and strength machines, plus more classes, dedicated group fitness studios, and full-service locker rooms with towel service, Soapbox Products, saunas, and steam rooms. Membership options: one-club, all Crunch Signature in a metro area, or all Crunch locations nationwide. Currently 27 Signature locations in SF, LA, DC, Miami, and NYC metro areas. Amenities vary by location.

Contact your home gym directly. You can find your home club's number on our locations page. 

Signature locations are higher-priced clubs and therefore have a different membership structure.

Please contact your home gym directly to upgrade. 

Yes! Price differs by location — contact the gym you're interested in (minimum 18 years or older). 

Certain memberships have free guest privileges. Contact your location of interest to find out about your club's guest policy.

Minimum age requirements may vary by club. We recommend contacting your local Crunch club to confirm specific age policies.

Crunch App: Profile → My Account → Billing & Payment History. Crunch Website: My Profile → Billing and Payment History.

Refunds are available if you cancel within the grace period (varies by province/state) or in extenuating circumstances. Proof of original cancellation request may be required.

A valid government-issued ID is required. Minimum age of 18 years or older. Crunch Fitness passes include access to the gym and Group Fitness classes (excludes Relax & Recover, Ride, HIITZone, and Kid's Crunch). Crunch Signature passes include everything except advance booking. Pricing varies by location. Guest limits depend on your club and membership type — contact your location for details.

Crunch Fitness - Free Guest Passes include access to the gym and Group Fitness classes, but exclude the Relax & Recover Area, Ride classes, HIITZone classes and Kid’s Crunch. Guests can pay for additional services based on policy.

A balance will accrue on your account unless you request cancellation. After a certain amount of time, your membership will go into collections.

Under no circumstance can you share your Crunch membership. Doing so may result in loss of your membership.

Yes! Some locations offer Kid’s Crunch babysitting services. Eligible ages are 1–12 years. Hours and availability vary by club, so check with your local Crunch for details.

Crunch Fitness Canada’s annual fees are typically $59.99 + tax, but pricing varies by club. The fee is charged 60 days after joining and annually on that same date, and helps support equipment upkeep, facility maintenance, and ongoing club improvements. 

For your club’s annual fee, we recommend contacting your local Crunch club.

This may be the Annual Fee, charged once a year. Contact your home club directly for more information.

Any member who requests a downgrade within the first 90 days of enrollment may be charged or credited the difference between enrollment fees.

Yes. Contact your home gym for all your membership needs.

In the Crunch App: Profile → My Account → Edit Payment.

Yes! Once you're a member, use the Crunch member app to refer friends, partners, and swolemates to join Crunch.

Some memberships are not eligible for transfer and may require canceling and rejoining. Contact your current home club directly.

Use the Reset Password link at members.crunchfitness.ca or in the Crunch App.

Crunch Fitness Canada Peak/Peak Results: book 72 hours prior, closes 30 min before class. Late cancel and no-show fees may apply and vary by location.

You may be outside your booking window. Crunch Fitness Canada Peak/Peak Results: book 72 hours prior (closes 30 min before). Still having issues? Email customerservice@crunchfitness.ca.

The Crunch mobile app allows access from one device at a time to protect your account and improve security.

Crunch App: Profile → Check-in History → Club Check-in History. Crunch Member Portal: Club Check-in History appears at the centre of the page upon login.

You can update your enrolled device once every 30 days. Log into the app on your new phone and follow the prompts. If within 30 days of your last change, contact Member Services at customerservice@crunchfitness.ca.

Crunch App: Profile → My Account → Edit (under Member Info) → scroll to Birthday.  

Contact Member Services at customerservice@crunchfitness.ca and the team will help you dele te your account.

Download the Crunch app on your new phone, sign in, and follow on-screen instructions. If within 30 days of your last change, contact Member Services at customerservice@crunchfitness.ca. 

Over 500 locations worldwide. Find your location at crunchfitness.ca/locations. 

Some locations are open 24 hours. Check your location at crunchfitness.ca/locations.  

For help with the Crunch app (login problems, app errors, features not working), contact the Member Services team.

Sign up for a complimentary guest pass at the free trial page here. 

Yes — contact us to schedule a walk-through and informational session.

We offer month-to-month (no commitment, cancel anytime), annual commitment, and one-year paid-in-full options. Contact your location to find what works best for you.

A processing fee may be charged to cover the actual costs associated with processing a membership; including, but not limited too; digital processing, membership key tag and other incremental costs. Clubs may vary.

Signature locations are in the United States only and include cardio and strength machines, plus more classes, dedicated group fitness studios, and full-service locker rooms with towel service, Soapbox Products, saunas, and steam rooms. Membership options: one-club, all Crunch Signature in a metro area, or all Crunch locations nationwide. Currently 27 Signature locations in SF, LA, DC, Miami, and NYC metro areas. Amenities vary by location.

Crunch Fitness: cardio, strength, HIITZone, Group Fitness. Crunch Select: additional amenities at a higher price point (Crunch Fitness members don't have access). Crunch Signature: full-service locker rooms, towel service, saunas, steam rooms, more classes — 28 locations in SF, LA, Miami & NYC (Crunch Fitness and Select members don't have access).

Crunch has a one-time enrollment fee (paid when you sign up, varies by location and membership type) and a processing fee (covers digital processing and other incremental costs). These are separate from your monthly dues and the annual fee.

Gym clothes, proper sneakers, a lock, and a workout towel.

Contact us — Crunch is always looking to improve members' experiences.

A real-time gym capacity indicator. Find it in the Crunch App by clicking the Crunch-O-Meter icons. Only available at participating locations.

Squat racks, deadlift platforms, Olympic platforms, dumbbells up to 120 lbs, bench presses, lat pull-downs, cable machines, leg presses, hack squats, pec flys, preacher curls, rowing machines, Stairmasters, barbells (10–100 lbs), trap bars, EZ bars, and Olympic bars. Check your location's amenities at crunchfitness.ca/locations.  

You may film yourself, but you cannot include other members/guests in the frame without their consent. Photography or recording in locker rooms is strictly prohibited.

Yes. Wear whatever you're comfortable in, as long as it's decent, hygienic, and respects safety guidelines.

Yes — day use only. Bring your own lock. Crunch is not responsible for lost or stolen property.

Yes — bring your own towel. 

Some locations offer 3D body scans to track changes in body shape, fat, and inches lost over time. Contact your home club for details.

Amenities vary by location and may include: Hydromassage (water-jet massage for tension relief and muscle recovery), Red Light Therapy (promotes healing, reduces inflammation, improves skin tone), Tanning Beds, Saunas, and Steam Rooms. Check crunchfitness.ca/locations or contact your home club for what's available near you.

Wipe down equipment after use and re-rack your weights.

Personal training helps you crush your fitness goals with individualized programs and nutrition tips from certified instructors — for all levels from novice to seasoned athlete.

Small group training combines the expertise of a personal trainer with the motivation of a team environment.

Personal training prices vary by location and trainer. Ask your location of interest directly.

Contact your home club to inquire here.

This is a complimentary personal training session included with your membership. If you are interested in booking yours today, book in the Crunch App or inquire with your home location directly.

Crunch classes are challenging but inclusive of all fitness levels! The aim is to make working out FUN for everyone.

Crunch Fitness Canada Peak/Peak Results: book 72 hours prior, closes 30 min before class. Late cancel and no-show fees may apply and vary by location.

Classes for all fitness levels at all Crunch locations! Visit crunchfitness.ca/classes to see what your local Crunch offers.

No — only you can book and claim your spot in class.

Crunch+ features the best live and on-demand workouts to elevate your fitness anytime, anywhere, on any device. Train with top instructors and get unlimited access to hundreds of workouts and customized plans.

Plans start at $7.99/month USD. Crunch member subscriptions start at $2.99/month USD (over 60% off). Visit crunchplus.com/crunch_subscriptions for all options. 

Unlimited live and on-demand workouts, new classes every week, gym-specific programs, cycling and treadmill plans. Members with an ALL Crunch Membership receive a complimentary Crunch+ subscription.

Sign up at crunchplus.com/crunch_subscriptions. 

No — anyone can subscribe to Crunch+.

Anywhere with an All Access Subscription ($7.99/month USD). The discounted member rate ($2.99/month USD) is available in the US, Canada, and Australia.

Visit crunchplus.com/accounts/signup and use your Crunch member account credentials.

Crunch+ website, iOS app, Android app, Apple TV, Amazon Fire TV, Android TV, and Roku.

No — Crunch+ is a separate monthly charge on your credit card statement.

Visit crunchplus.com/accounts/subscriptions. Canceling Crunch+ does not affect your gym membership.